Frequently Asked Questions

Webinars – How They Work

• All Webinars
  • Purchasing most webinars is like purchasing a class and a DVD of that class, only it's on-line.
  • If your webnar is recorded, you will receive access to that webinar after the live presentation (immediately, if the live presentation has already happened).
  • You will continue to have access to that recorded webinar as long as it exists, so please keep track of the access information for the recorded version (you can access a spreadsheet to help you keep track of your webinars here).
  • Occasionally, the access information to an on-demand webinar changes – if this happens and you can't access your webinar, please contaact sue@raisingcanine.com after attempting the steps outlined below
• Live Webinars
  • When you purchase a live webinar, within 30 minutes (at the latest – it should happen almost immediately), you should receive
    • an acknowledgement by e-mail
    • a receipt by e-mail (this will not happen if the course is free)
    • access information by e-mail
  • If you do not receive your access information
    • please e-mail sue@raisingcanine.com including the name of the webinar you've purchased (please do not send the order ID number, as that is not helpful – I know it's counter-intuitive, but it's true!)
    • Be aware that phone calls will not be answered starting about 10 minutes before the beginning of the webinar, so e-mail is the most efficient means of communication
  • If, for some reason, you are not able to attend the live webinar, you will receive access to the recorded version within two weeks of the live webinar.
    • If a webinar is not being recorded, it will say so in the description.
    • Most webinars are recorded, however longer courses such as Understanding Learning Theory may not be
• On-demand Webinars
  • When you purchase an on-demand webinar, within 30 minutes (at the latest – it should happen almost immediately), you should receive
    • an acknowledgement by e-mail
    • a receipt by e-mail (this will not happen if the course is free)
    • access information by e-mail
  • If you do not receive your access information
    • please e-mail sue@raisingcanine.com including the name of the webinar you've purchased (please do not send the order ID number, as that is not helpful – I know it's counter-intuitive, but it's true!)
• If you have problems accessing your on-demand webinar, please follow these steps:
  • Make sure both the User ID and Password are exactly the same as in your access e-mail – they are both case-sensitive
  • Copy the URL into the URL field of your browser
  • Copy the Password into the password field (sometimes the password is confusing and complex)